Refund policy
Return & Refund Policy
Last Updated: July 2026
At A'zair, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
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The item is unused, unwashed, and unworn.
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All original tags, labels, and packaging are intact.
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The product is in its original condition.
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A valid proof of purchase or order number is provided.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been worn, washed, altered, or damaged after delivery.
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Items returned without original tags or packaging.
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Gift cards, promotional items, or free gifts.
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Products marked as Final Sale or Non-Returnable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing support@theazair.in.
Please include:
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Your order number
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A brief description of the issue
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Clear photos or videos of the product and packaging
After verification, we will arrange a replacement or refund, as applicable.
Return Process
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Email support@theazair.in with your order number and reason for the return.
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Our support team will review your request and provide return instructions.
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Pack the item securely in its original packaging.
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Ship the item using the instructions provided by our team.
Returns sent without prior approval may not be accepted.
Refunds
Once your returned item is received and inspected:
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Approved refunds will be processed to your original payment method.
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Refunds are typically processed within 5–7 business days after approval.
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Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchange Policy
We offer exchanges for:
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Incorrect size (subject to stock availability)
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Defective or damaged products
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Incorrect items received
If the requested size or product is unavailable, a refund or store credit may be offered.
Return Shipping
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If the return is due to an error by A'zair (wrong, damaged, or defective item), return shipping costs will be covered by us.
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For all other eligible returns, the customer may be responsible for the return shipping charges unless stated otherwise.
Order Cancellation
Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
For any return or refund enquiries, please contact:
Customer Support
Email: support@theazair.in
General Enquiries
Email: hello@theazair.in
We aim to respond to all enquiries within 24 business hours.